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CIO-SP2i: Chief Information Officer Solutions
and Partners 2 Innovations
Task Area 3: IT Operations and Maintenance
The Multimax Team will provide IT operations support and maintenance procedures for your IT systems.
Cutting-edge IT/LAN service:
- High-Level IT/LAN engineering and support
- Operations and maintenance support processes
- Commitment to partnering with the government
Type of work to be performed in Task Area 3:
The contractor shall provide IT operations support and maintenance procedures for IT systems. A non-exhaustive list of examples of the type of work to be performed under this task area includes:
- Operational Support
- Software Support
- Network/Hardware Support
- Technical Support
- LAN/WAN/MAN
- Telecommunications (Data, Voice, Images, including Wireless)
- Help Desk/IT Assistance Hotline
- IT Service Management
- Network Management
- System Management
- Asset Management
- Electronic Software Distribution
- Electronic Software Licensing Services including license: deployment, management, tracking, upgrading, etc.
- IT Maintenance
- Web Technology
- Client/Server Operations
- IT Training
- IT Operation and Maintenance Planning
- Server Consolidation
- Office Automation Software Support
- Organizational Change Management Support
- IT Logistics Support
The contractor shall operate and maintain IT systems at current vendor release levels or government-off-the-shelf (GOTS) applications software upgrades. Operations and maintenance on IT systems shall include all software and hardware associated with mainframe CPU's, PC-client/server, network-backbone-front end processors and all networks (MILNET, NIPRNET, SIPRNET).