On-Site Services
Harris Information Technology Services has a large, geographically deployed staff of cleared, certified enterprise IT and communications professionals available worldwide 24x7. They provide technical support across the entire enterprise, maximizing performance and ROI while lowering total cost of operation. Our On-Site Services team provides:
- Certified resources experts in the full range of IT and communications/network systems
- Field-tested professionals experienced in solving complex, time-sensitive problems
- Extensive reach-back capabilities to Harris IT Services and OEM corporate resources
- Best practices developed during performance on some of the largest federal IT/communications enterprise programs ever deployed
For more detailed information regarding our full range of On-Site Services service elements, please select any of the following service framework areas:
Project Management
Deployment
Incident Response
Maintenance
- Customer Relationship Management
- Develop Customer-Specific, Computer-Based Training
- Business Case & Cost Analysis
- Change Management
- Analyze Evolving Technologies vs. Customer Requirements
- Client Site Resource Management
- Resource Management
- Logistics & Warehousing
- RMA Management to Meet SLM
- Pre-Configuration & Staging
- Commission/Decommission
- Depot Asset Management
- Survey
- Capture Customer Pre-Survey Questionnaire
- Survey & Validate Customer Requirements
- Clarify Customer Objectives vs. Cost
- Design
- Design & Engineer to Survey Requirements
- Develop BOM, Topology, As=Builts
- Develop Contingency Solution
- Order Commercial/Government Circuit
- Implementation
- Project Manage the Deployment Process
- Coordinate Survey, Design & Deployment Plan
- Track WAN Circuit Delivery
- Coordinate Building Permits, OSP & ISP
- Asset Management Support
- Facilities/Space Mitigation
- Install
- Deploy Equipment
- Apply Configurations, Test, Capture As-Builts
- Move/Add/Change
- Design, Install, Configure, Test, Document & Technology Refresh
- Resource Management
- 24X7 Incident Response Team Workflow
- SLA Performance, Measurement & Analysis
- Asset Management
- Tier Support/Technical Assistance Center/Escalation
- Enterprise Escalation Standards
- Technical Assistance Center (TAC)
- Parts/Sparing
- Enterprise H/W Failure Analysis & Measurement
- Vendor Replacement Processes
- Monitor & Manage Service Life Cycle Management (SLM)
- Maintain High Failure Rate Part Kits
- Call Center Support/Dispatch
- Customer Communications
- Support & Monitoring Systems (Network, HVAC, etc)
- Measurement, Analysis & Reporting
- Incident Reporting Updates
- Root Cause Analysis
- Local Analysis to Monitor Network & Facilities Performance & Improvement
- Identify Solutions Requiring Corrective Action Plans
- Disaster Response Teams
- Support Enterprise & Local COOP Plans
- Understanding Customer Contingency Plans
- Network Restoration or Network Services Relocation
- Preventative Maintenance
- Perform Network Maintenance IAW Manufacturers Specifications
- Develop & Document Recurring Maintenance Schedule
- Monitor Network Component Failure Rate
- Asset Management
- Use Automated & Manual Procedures to Maintain Site Documentation
- Maintain Most Current Configuration Bundles
- Provide Asset Management Data in Support of Disaster Recovery